How often have you or someone you know experienced a large training event that led to little or no return on investment? Some companies make a habit of cycling through training events every year or so that merely slap a band-aid on a much larger problem. When you start with training, it often fails to address the real issues and nothing changes. In fact, research shows that nearly 9 out of 10 times, training is NOT the best solution. That’s when you need performance analysis.
Analysis can seem confusing, but the process is actually very simple. We focus on what the work produces—the deliverables, products, or work outputs. From there, it becomes possible to measure how successful the work is based on a company’s business results. Suddenly, people know exactly what to do and have what they need to do it. Work becomes something to love doing, rather than a chore. That is the power of performance improvement.
