Challenge

A major insurance company’s IT organization re-implemented Oracle Financials to process several different types of finance functions such as employee reimbursements, purchasing, payables, fixed asset management, and supplier management.

To insure that the system was effectively used, training was required on the re-implementation for internal and external audiences prior to the go-live date.

 

Solution

Radcom recommended completing a Radplan first to effectively determine the scope of the project and advise on the best training approach. A Radplan is a study of existing training and materials, workflow change analysis, Subject Matter Expert (SME) interviews, and audience analysis resulting in a detailed report with recommendations on training approach and deliverables, goals and objectives, and a high-level project plan with time and cost estimates.

Based on the information gathered, Radcom recommended a training approach divided by audience groups. To meet the target rollout date, Radcom recommended working with the client’s internal instructional designers to create all the training deliverables.

A Radcom project manager and a client project manager worked closely together to coordinate development of training materials between eleven project team members ensuring on-going changes to the Oracle system were captured within the training.

The end result was a comprehensive training program including nine classroom courses for internal audiences with facilitator guides, participant guides, job aids, and scenario-based exercises; process change notification emails to system sub-users; four eLearning tutorial modules for external users with simulations and printable job aids; change management meetings for executive-level audiences; and an Oracle Standard Operating Procedure Manual. Radcom also provided software training to the client’s instructional designers so they could make future updates to the eLearning courses.

The entire project was successfully completed in four months, meeting the target rollout date.